The Use Of Digital Skills

The Importance of Digital Skills in the Care Certificate

Digital skills have become an essential part of the Care Certificate, as technology plays an increasing role in how care is delivered, recorded, and managed.

What Are Digital Skills in a Care Setting?

In health and social care, digital skills refer to the ability to confidently and safely use everyday technology to support your role. This includes:

• Smartphones, tablets, and computers
• Care-related software and online systems
• Email and digital communication platforms
• Intranet systems and online rotas

Examples of Digital Tasks in Care

As part of your role, you may be required to:

• Send and respond to emails
• Complete e-learning modules online
• Update digital care plans or logs
• Check and manage online rotas
• Report incidents through digital platforms
• Support service users in using technology to connect with others
• Access policies and documents via the organisation’s intranet or website

Reflecting on Your Digital Competence

The Care Certificate encourages you to reflect honestly on your current digital capabilities. This means:

• Identifying areas where you feel confident
• Recognising areas where you need more support or training
• Knowing where to go for help and guidance

Support may come from:

• Your manager or experienced colleagues
• Internal training courses
• Adult education services
• Free resources from trusted sources like Skills for Care or NHS Digital

Why Digital Skills Matter in Care

Being digitally competent doesn’t mean becoming an IT expert. It means being able to carry out the essential digital tasks required to deliver safe, person-centred care. Good digital skills help you to:

• Work more efficiently
• Stay updated with mandatory training
• Communicate effectively with colleagues and professionals
• Meet legal and organisational requirements

In summary: Digital skills are no longer optional in care work. They are a core part of providing modern, effective and compliant support in today’s connected care environment.